FR Associates is leading the way with its innovative IT Service Plan. This complete IT service plan delivers all the benefits of a full-time IT department for one low fixed monthly fee. We like to think of this offering as insurance and prevention all rolled into one easy to understand service package that frees you to concentrate on your core business while FR Associates proactively looks after your company computers, servers and network.

 

 

With no hourly charges your staff will be able to call us about a small issue before it becomes a big problem as that is the purpose of having a computer service provider. Take control of your IT expenses with one monthly fee - partner with FR Associates.

• Monitor - will we monitor your servers, critical applications and designated network services as well as identified workstations when you are doing what you are good at. We will access your servers regularly to check that everything is working as it should.

We understand that a "Proactive Response" is the key to offering the best customer service.

• Backup - we will ensure that using you own backup facilities (IE - Tape Drive, External Raid Drives, etc) daily backups are being made and in the event that they stop we will alert you and advise what we will do to get the backups working again.

 

• Remote - we will provide a powerful remote access IT support solution that makes our helpdesk services even more effective. We are able to troubleshoot issues within an acceptable response time and can quickly resolve 95% of our support calls without even sending a technician onsite.

     This is how we can keep you from paying £30,000 minimum for a full time IT member.

 

 

Please contact our Client Account Manager Wendy Mead on  +44 (1376) 324629 for more details.